Training & Support | Software Maintenance Plans with eSupport

A Smart Investment

Cabinet Vision users on the Software Maintenance Plan are protecting their long term software investment and securing their productivity. Renewing annually safeguards against the financial impact of unplanned downtime, gives you access to a reliable network of support that understands the demands of your business and are there to ensure your continual success. Concentrate on your business and maximize the benefits of your software investment

SMP (Software Maintenance Plan) benefits

TECHNICAL SUPPORT

The Hexagon Customer Portal
is your essential access to:

Licensing
- Software Licenses
Downloads
- Software &Training Materials
Community
- Customer Community Forums (eSupport)
- FAQ &Knowledge Base
Reports
- License History
Help
- How-to Guides
- Customer Notification
- Portal help videos
- License Documentation
Account Details
- Login & Company Details

Cabinet Vision eSupport
your interactive help resource:

Active user forum
Software enhancement requests
Wikis
Downloadable files (Packages, Reports, etc)
Videos

PRODUCT DEVELOPMENT

Software Updates – Receive annual software updates which offer the latest functionality, prevent potential conflicts down the road with new operating systems and ensure constant productivity and efficiency.
Bug Fixes – Via the Customer portal, log and monitor any software bug and get hotfixes.
Enhancement Requests – Offer input towards the modification and enhancement of existing product features; taken into account for the improvement of future software updates.