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Purchased by the hour, our Online Tech Support is a great way to have an emergency question answered quickly, or to receive invaluable training without requiring an onsite visit to your shop.

We understand the vital importance of keeping your shop running smoothly and of minimizing any downtime; we suggest maintaining a minimum of 2-5 hours banked in advance in order to speed the overall response time.

  • Our remote sessions can be held one-on-one or with multiple staff for maximum efficiency.
  • Service time is $190* per hour and is sold in 1 hour blocks (see Terms and Conditions of Service).
  • Banked hours must be used or renewed within one year of purchase to ensure their validity.

If you need to purchase online support hours in order to request service time please complete the registration form below. We will respond promptly!

*As of January 9, 2023

If you have any questions about our online support, please send us an email at or call us at 888-824-1474 ext. 715.

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